# Change e-mail reminder template

The extension includes email templates for all common scenarios which are located in **Settings** > **Email Templates**. As default the template **PremsAbandonedCart: Abandoned notification to customer** is already available.

**If your shop environment supports EN and DE languages, templates are included for each language. Use the language selector dropdown to switch between languages.**

<figure><img src="https://premsoft.de/wp-content/uploads/2022/05/IO_Language_Selector.png" alt="" height="128" width="239"><figcaption></figcaption></figure>

Each email template can be edited, duplicated or deleted by clicking the corresponding **“…”** menu button for a template and selecting **Edit, Duplicate** or **Delete**, all of which are standard Shopware Administration options.

**Editing email templates is an optional, advanced step and should only be carried out if the standard email templates are not suitable for your shop**, **e.g. to adjust the wording.**

<figure><img src="https://premsoft.de/wp-content/uploads/2022/05/IO_Email_Template_Options-1024x308.png" alt="" height="133" width="445"><figcaption></figcaption></figure>

### Editing an email template

From the **Edit Email Template** screen, modify the properties of the email template as required, using the following fields, then click **Save**.

Any dynamic elements within the email subject and body are represented by strings such as **{{ abandonedCart.identToken }}**. Modifying these strings may result in emails not displaying dynamic elements correctly, such as the customer name.

<table data-header-hidden><thead><tr><th></th><th width="40"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Setting</strong></td><td></td><td><strong>Panel</strong></td><td><strong>Type</strong></td><td><strong>Description</strong></td></tr><tr><td>Type</td><td></td><td>Information</td><td>Dropdown menu</td><td>The type is a predefined value that is required for identifying the correct scenario for an email template. <strong>Do not change this setting</strong> for the standard email templates as this will cause issues with the app.</td></tr><tr><td>Description</td><td></td><td>Information</td><td>Free text input</td><td>Enter an optional description for the template.</td></tr><tr><td>Subject</td><td></td><td>Options</td><td>Free text input</td><td>Modify the default email subject header text <strong>New offer</strong> as required.<br>The string <strong>{{ offer.offerNumber }}</strong> allows for dynamic display of the relevant offer number and should not be modified.</td></tr><tr><td>Sender name</td><td></td><td>Options</td><td>Free text input</td><td>Default is the string <strong>{{ salesChannel.name }}</strong> which allows dynamic displays of the sales channel. This should not be modified.</td></tr><tr><td>Upload file</td><td></td><td>Attachments</td><td>File explorer</td><td>Upload any files you wish to include as attachments for the current selected email template, such as terms and conditions or a privacy policy.</td></tr><tr><td>Plain text</td><td></td><td>Mail text</td><td>Free text input</td><td>Modify the default plain text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified.</td></tr><tr><td>HTML</td><td></td><td>Mail text</td><td>Free text input</td><td>Modify the default HTML text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified.</td></tr></tbody></table>

### Duplicating an email template

Selecting the **Duplicate** option creates a copy of that email template and opens the **Edit Email Template** screen (see previous section).

### Deleting an email template

**Do not delete the standard email templates** as this will cause problems with the app. Any additional templates you create can be deleted without causing any issues.

### Flow Builder Events (Emails)

When an email is sent and to which recipients it is sent is controlled entirely by the Flow Builder.

The Flow Builder can be found in the Shopware Admin under **Settings -> Shop -> Flow Builder**. The flow of this extension is named as **Abandoned notification to customer**.

A flow can be edited by clicking on the 3 dots. In the detailed view in the **Flow** tab, you can define the triggers and actions. To change the recipients of an email, click on the 3 dots in the **Send email** action and select **Edit action**. You can change the **Recipient** in the layer that opens.