FAQ

I can't find the new elements in the shopping experiences. What should I do?

In the Designer, open the block selection (plus icon) and choose the category "PremSoft CMS Elements" at the top. If it isn't shown, check whether the plugin is installed and activated, and clear the shop cache if needed.

My elements appear in the admin but not in the storefront.

Under Plugin Settings, check whether the "Activate plugin" toggle is set to "on" for the relevant sales channel. For premium elements, the premium unlock must be active as well.

What happens to premium elements when the unlock expires?

They are no longer rendered in the storefront. Your content is preserved, though, and reappears as soon as the unlock is active again.

Do I need an API key for the map elements?

Not for OpenStreetMap. Only Google Maps (GDPR) requires your own Google Maps API key (see Settings).

Are the videos and maps GDPR compliant?

Video and Google Maps use a two-click solution and only load external content after consent. Details under Data Protection (GDPR).

Can I reuse a finished section?

Yes – with reusable sections you save a section as a template and insert it anywhere again.

Does the plugin work with my theme?

The elements blend into the storefront and largely adopt your theme's fonts and colours. For heavily customised themes we recommend a quick visual check on a test page.

Is the plugin suitable for headless/API shops?

Yes. All logic is implemented through the standard Shopware interfaces; the plugin is built to be headless compatible.