> For the complete documentation index, see [llms.txt](https://docs.premsoft.de/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.premsoft.de/en/plugins/cms-elements/faq.md).

# FAQ

<details>

<summary>I can't find the new elements in the shopping experiences. What should I do?</summary>

In the Designer, open the block selection (plus icon) and choose the category **"PremSoft CMS Elements"** at the top. If it isn't shown, check whether the plugin is installed and activated, and clear the shop cache if needed.

</details>

<details>

<summary>My elements appear in the admin but not in the storefront.</summary>

Under [Plugin Settings](/en/plugins/cms-elements/settings.md), check whether the **"Activate plugin"** toggle is set to "on" for the relevant **sales channel**. For premium elements, the premium unlock must be active as well.

</details>

<details>

<summary>What happens to premium elements when the unlock expires?</summary>

They are no longer rendered in the storefront. Your content is preserved, though, and reappears as soon as the unlock is active again.

</details>

<details>

<summary>Do I need an API key for the map elements?</summary>

Not for **OpenStreetMap**. Only **Google Maps (GDPR)** requires your own Google Maps API key (see [Settings](/en/plugins/cms-elements/settings.md)).

</details>

<details>

<summary>Are the videos and maps GDPR compliant?</summary>

Video and Google Maps use a two-click solution and only load external content after consent. Details under [Data Protection (GDPR)](/en/plugins/cms-elements/gdpr.md).

</details>

<details>

<summary>Can I reuse a finished section?</summary>

Yes – with [reusable sections](/en/plugins/cms-elements/reusable-sections.md) you save a section as a template and insert it anywhere again.

</details>

<details>

<summary>Does the plugin work with my theme?</summary>

The elements blend into the storefront and largely adopt your theme's fonts and colours. For heavily customised themes we recommend a quick visual check on a test page.

</details>

<details>

<summary>Is the plugin suitable for headless/API shops?</summary>

Yes. All logic is implemented through the standard Shopware interfaces; the plugin is built to be headless compatible.

</details>


---

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