Email and flow builder

Every submission can trigger two different emails:

1. an internal notification (via mail route)

2. a confirmation to the customer (via Flow Builder action)

Internal notification — mail routes

Mail routes live in the form editor under Email. A route describes a single delivery recipient.

Fields of a route

Field	Meaning
Route name	Internal label
Active	Enable / disable the route
Mail template	Optional; otherwise the default "Form Toolkit – New Submission" template is used
Recipient	Primary recipient (required)
CC	Optional, comma-separated (Premium)
BCC	Optional, comma-separated (Premium)
Conditions	AND-combined filters, e.g. "send only when Dropdown = Service" (Premium)

Conditional routing (Premium)

In the Premium plan you can attach any number of routes to a form and assign conditions per route. Example:

• Route 1: "Service" → support@, condition Dropdown = Service

• Route 2: "Sales" → sales@, condition Dropdown = Sales

• Route 3: "Other" → info@, no condition

Evaluation runs per submission — a matching route fires its mail, a non-matching one stays silent.

Customer confirmation mail

In the form's General tab toggle Send confirmation mail to customer.

Pick:

• the mail template (type "Form Toolkit – Customer Confirmation") — Shopware imports it during plugin activation

• the form field that carries the customer address (usually the email field)

Delivery runs as a Flow Builder action — reusable inside your own flows.

Flow Builder integration

When the plugin is activated a new event Form was submitted is registered in the Flow Builder. You can build your own flows on top of it — e.g.:

• trigger a Slack notification

• tag the customer

• notify an external API

Bundled Flow Builder action

Action	Effect
Send customer confirmation (PremsForm)	Sends the configured confirmation mail to the customer address from the submission

The installer also creates a default flow that triggers this action on the "Form was submitted" event. You can disable that flow or add your own.

Multilingual mails

Mail templates are translatable like every other Shopware mail template. The submission's language is used to pick the matching translation — customers get the confirmation in their language.

Mail template variables

The mail templates expose, among others:

• form — the form entity (name, fields, …)

• entry — the submission (data, status, language, sales channel)

• entry.data — list of every submitted field with label, value and fieldType

Use them to build, for example, a full submission table inside the mail.