Point crediting
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The Credits tab contains a single table which summarizes points that have been credited to customers.
These are both points credited from orders and points redeemed. If you have manually credited or deducted points, these are also displayed.
It contains the following columns:
Order
Date
Sales channel
Customer name
Points
Reason
Activated
Click the refresh button on the right to retrieve the latest data.
There are two filters available for the Bookings table: Activated (select from Yes or No to sort by activation status) and Is Order (select Yes to show only points that have been credited in relation to a specific order or No for all other points).
By default, when a customer makes a purchase, the points they earn must first be activated before they are available to the customer. Until activation, the customer cannot redeem any points they have been credited.
To manually activate points associated with a purchase, select the relevant order from the list and click Activate.
You can automate this activation process in the bonus point activation settings. If you enable automatic activation of points, they are available to the customer immediately upon a specific event, after which the customer can redeem them against purchases.
