# Change E-Mails

The Individual Offer app includes email templates for all common scenarios which are located in **Settings** > **Email Templates**. These templates are described in the table below.

**If your shop environment supports multiple languages, templates are included for each language. Use the language selector dropdown to switch between languages.**

<figure><img src="https://premsoft.de/wp-content/uploads/2022/05/IO_Language_Selector.png" alt="" height="128" width="239"><figcaption></figcaption></figure>

| **Email template**             | **Description**                                                                                  |
| ------------------------------ | ------------------------------------------------------------------------------------------------ |
| Offer created info to customer | Sent to the customer to inform them an offer has been created for them.                          |
| Offer declined by admin        | Sent to the customer to inform them an administrator has declined an offer.                      |
| Offer declined by customer     | Sent to the administrator to inform them the customer has declined an offer.                     |
| Offer message from admin       | Sent to the customer to inform them an administrator has sent them a message regarding an offer. |
| Offer message from customer    | Sent to an administrator to inform them a customer has sent them a message regarding an offer.   |
| Offer request from customer    | Sent to an administrator to inform them a customer has requested an offer.                       |

Each email template can be edited, duplicated or deleted by clicking the corresponding **“…”** menu button for a template and selecting **Edit, Duplicate** or **Delete**, all of which are standard Shopware Administration options.

**Editing email templates is an optional, advanced step and should only be carried out if the standard email templates are not suitable for your shop**, **e.g. to adjust the wording.**

<figure><img src="https://premsoft.de/wp-content/uploads/2022/05/IO_Email_Template_Options-1024x308.png" alt="" height="133" width="445"><figcaption></figcaption></figure>

### Editing an email template

From the **Edit Email Template** screen, modify the properties of the email template as required, using the following fields, then click **Save**.

Any dynamic elements within the email subject and body are represented by strings such as **{{offer.customer.salutation.letterName }}**. Modifying these strings may result in emails not displaying dynamic elements correctly, such as the customer name.

<table data-header-hidden><thead><tr><th></th><th width="40"></th><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Setting</strong></td><td></td><td><strong>Panel</strong></td><td><strong>Type</strong></td><td><strong>Description</strong></td></tr><tr><td>Type</td><td></td><td>Information</td><td>Dropdown menu</td><td>The type is a predefined value that is required for identifying the correct scenario for an email template. <strong>Do not change this setting</strong> for the standard email templates as this will cause issues with the app.</td></tr><tr><td>Description</td><td></td><td>Information</td><td>Free text input</td><td>Enter an optional description for the template.</td></tr><tr><td>Subject</td><td></td><td>Options</td><td>Free text input</td><td>Modify the default email subject header text <strong>New offer</strong> as required.<br>The string <strong>{{ offer.offerNumber }}</strong> allows for dynamic display of the relevant offer number and should not be modified.</td></tr><tr><td>Sender name</td><td></td><td>Options</td><td>Free text input</td><td>Default is the string <strong>{{ salesChannel.name }}</strong> which allows dynamic displays of the sales channel. This should not be modified.</td></tr><tr><td>Upload file</td><td></td><td>Attachments</td><td>File explorer</td><td>Upload any files you wish to include as attachments for the current selected email template, such as terms and conditions or a privacy policy.</td></tr><tr><td>Plain text</td><td></td><td>Mail text</td><td>Free text input</td><td>Modify the default plain text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified.</td></tr><tr><td>HTML</td><td></td><td>Mail text</td><td>Free text input</td><td>Modify the default HTML text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified.</td></tr></tbody></table>

### Duplicating an email template

Selecting the **Duplicate** option creates a copy of that email template and opens the **Edit Email Template** screen (see previous section).

### Deleting an email template

**Do not delete the standard email templates** as this will cause problems with the app. Any additional templates you create can be deleted without causing any issues.