Change E-Mails

The Individual Offer app includes email templates for all common scenarios which are located in Settings > Email Templates. These templates are described in the table below.

If your shop environment supports multiple languages, templates are included for each language. Use the language selector dropdown to switch between languages.

Email template	Description
Offer created info to customer	Sent to the customer to inform them an offer has been created for them.
Offer declined by admin	Sent to the customer to inform them an administrator has declined an offer.
Offer declined by customer	Sent to the administrator to inform them the customer has declined an offer.
Offer message from admin	Sent to the customer to inform them an administrator has sent them a message regarding an offer.
Offer message from customer	Sent to an administrator to inform them a customer has sent them a message regarding an offer.
Offer request from customer	Sent to an administrator to inform them a customer has requested an offer.

Each email template can be edited, duplicated or deleted by clicking the corresponding “…” menu button for a template and selecting Edit, Duplicate or Delete, all of which are standard Shopware Administration options.

Editing email templates is an optional, advanced step and should only be carried out if the standard email templates are not suitable for your shop, e.g. to adjust the wording.

Editing an email template

From the Edit Email Template screen, modify the properties of the email template as required, using the following fields, then click Save.

Any dynamic elements within the email subject and body are represented by strings such as {{offer.customer.salutation.letterName }}. Modifying these strings may result in emails not displaying dynamic elements correctly, such as the customer name.

Setting		Panel	Type	Description
Type		Information	Dropdown menu	The type is a predefined value that is required for identifying the correct scenario for an email template. Do not change this setting for the standard email templates as this will cause issues with the app.
Description		Information	Free text input	Enter an optional description for the template.
Subject		Options	Free text input	Modify the default email subject header text New offer as required. The string {{ offer.offerNumber }} allows for dynamic display of the relevant offer number and should not be modified.
Sender name		Options	Free text input	Default is the string {{ salesChannel.name }} which allows dynamic displays of the sales channel. This should not be modified.
Upload file		Attachments	File explorer	Upload any files you wish to include as attachments for the current selected email template, such as terms and conditions or a privacy policy.
Plain text		Mail text	Free text input	Modify the default plain text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified.
HTML		Mail text	Free text input	Modify the default HTML text version of the email body. There are various strings here which allow for dynamic elements within the email text, these should not be modified.

Duplicating an email template

Selecting the Duplicate option creates a copy of that email template and opens the Edit Email Template screen (see previous section).

Deleting an email template

Do not delete the standard email templates as this will cause problems with the app. Any additional templates you create can be deleted without causing any issues.